Data Privacy Policy
Who We Are
When we refer to “FormNinja,” “we,” or “us” in this policy, we mean OpensolAI, which controls the information FormNinja collects when you use FormNinja’s Services. FormNinja owns and operates a number of websites and API services.
This Privacy Policy applies to our customers, prospective customers, our customers’ customers/users and visitors to www.opensolai.ca and any other software or services offered by FormNinja in connection to data extraction services provided by FormNinja. We refer to FormNinja and its related services as “Services” in this policy.
What Information Do We Collect About You?
Account and Profile Information
While using our Services, we may ask you for certain personal information that can be used to contact and identify you, such as your name, email address, social media accounts, phone numbers, and payment information. When you contact our support team, we may also collect information such as contact information, documentation, or other information that will be helpful in solving the issue.
Content You Provide Through Our Products
To effectively deliver the Services to you, we need to be able to handle the content you provide to our products. There are two main categories of content we collect:
- Files Uploaded for API extraction
- Other Contents
This includes files uploaded via FormX portal to FormX API endpoints and directly to FormX API endpoints for document information extraction service. All files uploaded for this purpose and any information extracted from document content will not be stored in any permanent storage (for sync mode service) or stored temporarily with encryption in database and deleted permanently after extraction result is retrieved or the job expired (for async mode service).
Examples of other content we collect and store include, but are not limited to, name of your account, email of team members, files, content you uploaded, or inputs to this website, FormX portal, or provided to our support team members via other channels.
Your Activity
We collect information about your activity when using our products to help us improve the product. The information we collect include, but are not limited to, your API usage, metadata of the contents you uploaded, the actions you carry out at the dashboard, the pages you visit, and the time you stay on the dashboard.
Support Channels
As we may use third-party platforms to provide support to you, we may collect public information from your third-party platform account that we believe is necessary to provide you support.
How We Use Information We Collect
We use your information because it is necessary to provide the Services to you.
To Provide the Services
We use your information because it is necessary to provide the Services to you. Examples include, but are not limited to, extracting information with our machine learning model, authenticating you when you log in to our platform, and operating and maintaining our services.
For Research and Development
We are constantly looking for ways to make our Services faster, smarter, and more accurate. The information we collect helps us understand how people use our Service and identify trends, usage, activity patterns, areas for improvement and improve our Service.
To Market, Promote, and Drive Engagement with the Services
We use your contact information and information about how you use the Services to send promotional communication that may be of specific interest to you. These communications are aimed to maximize what you get out of the services. Communication includes, but is not limited to, new feature updates, newsletters, surveys, and payment invoices. You can control whether or not to receive these communications at the moment you sign up or in your account settings.
To Provide Customer Support
We use information about you to resolve technical issues you encounter.
Legal Bases for Processing for EEA users
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Services you use and how you use them.
How We Share Information We Collect
Sharing With Other Service Users
Our Services allow you to add collaborators to your team. Once given the permission, collaborators will be able to access, edit, copy, and download the information of your FormX configurations and usage records. They will also see the contact information of other collaborators of the same team.
Sharing with Third Parties
We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they will only have the access to the necessary information to perform those tasks and are obligated not to disclose or use it for any other purpose.
How We Store and Secure Information We Collect
We use data hosting service providers in the United States, Taiwan, Singapore, depending on which region you signed up, to host the information we collect, and we use technical measures to secure your data.
How Long We Keep Your Information
We will keep your information as long as it is necessary for the purposes set out in this Privacy Policy. After such time, we will either delete or anonymize your information. Account information: We retain your account information until you delete your account. If you wish to delete your account, contact us at [email protected]. Information you share on the Services: When you delete your account, all the information you share on the Services will be removed at the same time. However, for information that is shared with other users (i.e., you own a team that have collaborators), it will be retained to allow other users to make full use of the Services. If you want to also delete shared information when you delete your account, please contact us at [email protected]. Marketing information: If you receive marketing emails from us, we retain information about your marketing preferences unless you delete your account or specifically ask us to delete such information. For information derived from cookies and other tracking technologies, we retain such information for a reasonable period of time from the date it was created.
How We Transfer Information We Collect
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
Your Data Protection Rights under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under GDPR.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting them on this page.
Contact Us
If you have any questions about the privacy policy, please contact our Data Protection Officer at [email protected].